Facility Manager

Job Description

• Oversee the day-to-day operations of the self-storage facility.
• Clean and maintain vacant units to ensure they are ready for new tenants.
• Keep common areas, office space, and the property grounds clean and well-maintained.
• Conduct regular property inspections and promptly address maintenance issues.
• Assist customers with rental inquiries and provide unit tours.
• Lease units, prepare rental agreements, and explain terms to customers.
• Offer exceptional customer service in-person, over the phone, and via email.
• Resolve customer concerns and complaints professionally and efficiently.
• Manage tenant accounts using Sitelink software, including reservations, payments, and lease agreements.
• Generate daily, weekly, and monthly reports through Sitelink.
• Maintain accurate records of inventory, rentals, and customer communications.
• Promote available units and special offers to maximize occupancy.
• Assist with local marketing efforts and community outreach.
• Upsell products such as locks, boxes, and packing supplies.
• Monitor security systems and ensure property safety protocols are followed.
• Conduct routine lock checks and maintain security gate access.

• Proven experience in self-storage management, property management, or a related customer service role.
• Proficiency in using Sitelink software is required.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to perform light cleaning and maintenance tasks.
• Sales-oriented mindset with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required; college education is a plus.

• Career development, including paying for certificates and continuing education
• 401(k) matching
• Health / Dental / Vision Insurance 
• Paid time off 
• Bonus Pay