Property Manager - Retail

Job Description

• Direct activities of various operations departments and/or contractors to maintain/improve the physical appearance and functional capability of the property.
• Supervise staff in the overall maintenance and security of the shopping center.
• Ensure implementation of and on-going training and compliance with Risk Management, Emergency Preparedness, Environmental Programs, Preventive Maintenance and other programs as developed and/or assigned by General Manager.
• Maintain ethical, professional, and courteous relations with contractors and tenants.
• Inspect property on a regular basis, noting and implementing correction of all deficiencies.
• Identify opportunities for greater efficiency and productivity, research and recommend alternative actions as appropriate.
• Weekly status reports with General Manager.
• Collaborate on market leading events and activities to ensure one of the most experiential environments in the industry.
• Collaborate on specialty leasing events and activations to ensure alignment with the financial goals of ownership.
• Cultivate relationships across departments and business functions in order to foster effective teamwork.
• Assume additional responsibilities as delegated by General Manager.
• Work closely with center architect and subsequently as tenant coordinator as it relates to tenant construction, major repairs, and capital improvements.
• Review fully executed lease documents with leasing to understand scope of tenant and landlord work, ensuring that lease agreement parameters are followed.
• Maintain detailed construction files for all construction projects.
• Provide primary liaison services between tenants, contractors, architects, inspectors, and local officials.
• Ensure that construction projects remain on schedule and that tenants are open for business and operational as per the lease agreement.
• Assist management with the annual expense budget for all operating departments resulting in annual expenditures at or less than budgeted.
• Maintain and competitively bid service contracts.
• Ensure expenditures are charged appropriately.
• Input and suggest items for annual operating and capital budgets, securing bids as requested.
• Assist in managing fiscal activities of the property including, but not limited to financial planning, development of budget and owner relations.
• Develop, recommend, and implement operations programs that contribute to overall profitability, safety, and productivity of the shopping center.
• Participate in the development and implementation of the annual goals and objectives
• Provide effective and regular communication with retailers throughout the property, contracted service providers and other property functions.
• Maintain a professional, collaborative, cooperative and service-oriented relationship with employees, tenants, and contractors.
• Assist in responding to tenant and customer inquiries, complaints, or suggestions
• Effectively communicate with tenants shopping center policies and procedures and notify tenants when not in compliance.
• Perform as a team member with all employees.
• Comply with all company and regional policies.

• Bachelor’s degree in business administration or related field from an accredited institution.
• Three or more years of mixed-use management experience with an emphasis in retail.
• P&L responsibility and budgetary experience required.
• Interact with employees, visitors and contractors with poise and diplomacy.
• Ability to maintain a calm demeanor in emergencies.
• Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.
• Ability to speak before an audience with confidence, using appropriate communication skills/style.
• Demonstrate strong initiative and customer service orientation.
• Assist in maintaining a cooperative working atmosphere among staff.
• Proficiency in Microsoft Office software.
• Meet the highest attendance and punctuality requirements.
• Visually inspect buildings, including the garage and tunnels.
• Climb up and down stairs and ladders for inspections and emergency procedure practice or implementation.
• Physically withstand long working hours.
• Detect emergency alarms - auditory and/or visual.