Vice President of Operations Multi-Family

Job Description

• Leadership & Management:
  • Direct regional managers and site personnel to achieve company financial and business objectives by leading, managing, evaluating, and motivating team members.
  • Oversee recruitment, hiring, training, and development of site personnel.
  • Foster a positive team culture, promoting professional development and employee retention.
• Financial Oversight:
  • Responsible for the financial performance of all assets within the portfolio.
  • Monitor portfolio performance against budgets, establish metrics and benchmarks, and proactively create property-specific initiatives to enhance performance.
  • Lead the preparation of annual budgets, business plans, and forecasts, collaborating with the accounting and finance team.
• Operational Strategy & Performance:
  • Oversee capital projects and ensure optimal property maintenance across the portfolio.
  • Present and implement strategies for increasing property value and improving financial returns.
  • Optimize the use of property management software and technology to drive operational efficiency.
  • Ensure compliance with company policies and procedures, regularly reviewing operational processes and data.
• Resident Experience & Satisfaction:
  • Monitor resident turnover and satisfaction indicators; identify opportunities to enhance the resident experience and operational excellence.
  • Implement best practices for leasing, maintenance, and overall property management to improve resident retention and satisfaction.
• Site & Regional Oversight:
  • Perform frequent site visits to all properties within the portfolio, ensuring alignment with company objectives and operational standards.

• Bachelor’s degree in business, Property Management, or a related field required.
• Experience:
  • 7–10 years of progressive residential property management experience, including responsibility for financial performance, operational results, and staff development.
  • Experience working with institutional-quality management firms.
  • Demonstrated expertise in capital project oversight and property maintenance.
• Skills & Expertise:
  • Strong analytical, problem-solving, and organizational abilities.
  • Exceptional leadership skills with the ability to develop relationships across the organization (site managers, community staff, corporate teams).
  • Superior communication and interpersonal skills.
  • Proficiency in Microsoft Office; experience with property management software such as MRI and revenue management systems highly preferred.
  • Strong understanding of real estate technology platforms and online marketing, including social media.
• Other Requirements: 

1. Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment. 
2. A willingness to travel regularly to various properties, including out-of-state travel as required.