Assistant Facilities Manager

Job Description

• Hospitality is an essential component of property management at Hines. Employee to act as an ambassador for the company and its vision of combining hospitality culture with real estate knowledge.
• Suggest, organize and facilitate Hospitality events, and coordinate events with other midtown locations
• Oversees and/or coordinates maintenance and repair work.
• Ensures proper response to work requests.
• Performs facilities inspections.
• Manage the physical space and daily operations for assigned site(s).
• Coordinate projects, complex requests, and multi-trade work orders.
• Plan and coordinate installation and maintenance of assets housed within assigned site(s).
• Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.
• Administer the materials and supply management processes.
• Manage relationship as assigned, including property managers and other key stakeholders.
• Support on-site special events and programs as needed.

• Coordinate work schedules with vendors partners.
• Manage Warranty Service Requests and ensure completion of work.
• Ensure proper insurance certificates are on file for all vendors working on site.
• Serve as the primary on-site point of contact for vendors and escort vendors to work locations.
• Perform quality assurance for vendor-performed work.

• Ensure site documentation and records are maintained and up to date.
• Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly, and services are tailored to the individual.
• Resolve assigned work orders including follow-up with customers as appropriate.
• Assist with data extraction, interpretation, and reporting on site activity.
• Ensure space plans and seating assignments are updated and accurate.

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Three or more years professional work experience required.
• Experience leading teams or supervising the work of others.
• Hospitality industry experience a plus.
• Aptitude for identifying and resolving issues efficiently
• Assuring a safe environment for work
• Strong interpersonal and communication skills
• Ability to develop positive relationships.
• Familiarity with facilities management operations
• Experience with computerized maintenance management systems
• Ability to interpret technical instruction in mathematical or diagram form.
• Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.
• Strict adherence to non-disclosure agreements and a high degree of confidentiality
• Ability to comply with client health and safety protocols.
• Ability to manually lift 30 lbs
• Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.
• Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
• Be flexible and available to support after-hours activities as required by the client.
• Compensation: $87,900 - $120,890; 10% Bonus Pool