Director of Property Management

Job Description

JOB TITLE:                           Director of Property Management

DEPARTMENT:                      ECR Management

REPORTS TO:                       Managing Principal

EMPLOYMENT STATUS:       Full-time; Salaried

FLSA:                                  Exempt

ECR Management is seeking a motivated and experienced leader to join our growing team as the Director of Property Management. This individual will have experience leading teams in commercial property management, be system and process oriented, have strong knowledge of the financial operations of property management, and a desire to help lead ECR Management to continued growth and success for our team and clients. If you have a passion for helping others, mentoring, and leading a team of incredible professionals, we look forward to reviewing your resume.

JOB SUMMARY:

The Director of Property Management is responsible for leading the property management, accounting, and engineering teams in Austin.  In this role, you will help manage and continue to grow the ECR Management business through thoughtful company processes and procedures, empower and support the various teams at ECR, and help lead a customer-focused culture.   Further, this is a leadership role across all of ECR. 

Alignment with ECR’s Reasons for Existence is critical , which are:

1. Building Genuine Relationships through Integrity and Care
2. Driving Success through Exponential Growth
3. Striving for Excellence with Customer-Service Oriented Experts
4.  Making a Positive Impact in our Communities
5. Providing an Innovative, Creative, and Fun Environment
6. Driven to Work Hard with a Passion for What We Do.

KEY RESPONSIBILITIES:

General

• Serve as a caring leader to ECR’s clients and team
• Establish and implement long and short-range goals, objectives and an accompanying budget for ECR Management and help manage and monitor progress toward reaching these goals
• Maintain personal contact with clients to ensure solid, reliable and genuine relationships
• Responsible for the overall operation and financial success of client assets in accordance with company policies, procedures and standards
• Ensure effective communication flow within the ECR Management division as well as with other divisions of the company
• Maintain a plan of organization and staffing for ECR Management.  Hire, manage and/or terminate management staff as necessary
• Develop and facilitate training/mentoring for teams
• Develop new and/or improve upon existing processes as necessary
• Act as final review of payables and sign checks each week
• Schedule and lead ECR Management level meetings
• Helping with the successful onboarding of new ECR Management employees
• Serve in leadership position for ECR across the entire organization, including presenting on behalf of ECR Management at bi-annual company meetings
• Participate in leadership level meetings for ECR

Business Development

• Work directly with the Managing Principal on all new business discussions
• Build and maintain positive and genuine relationships with clients and prospective new clients
• Help evaluate the financial structure/proposed terms of new assignments
• Populate the Proposal Document for new business pitches
• Update the standard management agreement(s) upon acceptance of the proposal

New Management Agreement Onboarding

• Hire and/or assign management team to new property management assignments
• Help ensure systems and procedures are trained and followed by team members for quality property management service execution

Process and Workflow Oversight

• Ensure property managers and teams follow the requirements of all Property Management Agreements
• Ensure adherence to ECR Management’s Policies and Procedures
• Ensure the flow of communication and processes between management and accounting. Oversee adherence to the workflows within Yardi, ECR systems/procedures and SOP documents
• Ensure the collections and default process is followed by property management and accounting
• Working with the accounting team to ensure sound accounting processes and systems are followed
• Budgets:
  • Ensure timely completion and adherence
  • Review all budgets and provide notes to managers before they are sent to accounting for review
• CAM Reconciliations:
  • Ensure timely completion and adherence
  • Review all reconciliations and provide notes to managers before they are sent to accounting for review
• Ensure senior managers perform personnel reviews of direct reports per company systems

EDUCATION & EXPERIENCE:

• High School Diploma required. Bachelor’s or higher Degree a plus
• Minimum of 10+ years of experience in commercial property management
• CPM or RPA designation is a plus
• Direct experience effectively leading and training teams is required
• High level of proficiency in Yardi is required
• Strong skills with other real estate software systems required (i.e. Impak)
• Experience in financial oversight and management of a commercial property management business line is a plus

OTHER REQUIREMENTS:

• Participate in appropriate professional and community organizations (i.e. IREM, BOMA, etc.) is a plus

• Possess knowledge of construction management methodologies and materials as well as understanding of Federal, State and Local building ordinances
• Possess working knowledge of building systems including fire/life safety, access, mechanical, plumbing, electrical 

ABILITY TO:

• Establish and maintain excellent working relationships with clients, employees, other company divisions, diverse groups of individuals and the general public
• Diffuse difficult/contentious situations both external and internal
• Provide high level of customer service at all times delivering verbal and written communication courteously with a kind, thoughtful and helpful tone/intent
• Mentor, train and supervise all management services team members
• Analyze and identify cost effective and/or more efficient solutions for the company
• Analyze company processes and identify areas for improvement. Implement change and champion adherence by all team members

ATTRIBUTES:

• Must be detail-oriented and analytical with strong communication skills
• Seeking a growth-oriented individual that is passionate about empowering others to expand/grow
• Proven history of high level of responsibility and accountability
• Exceptional team leader and people motivator
• Positive attitude, the ability to communicate effectively with a team, willingness and drive to learn, team-oriented, dependable, organized, assertive, resourceful, drive to continuously improve, production-oriented, strong attention to detail, caring