Amenities Center Coordinator

Job Description

At Piedmont, our mission is to build and transform workspaces that enhance connection and collaboration for tenants, while remaining committed to our stakeholders, employees, and local communities. Going beyond Piedmont’s commitment to a best-in-class built environment, we have dedicated ourselves to fostering a diverse and inclusive culture by empowering employees to share their experiences and ideas to create a culture where there is shared pride, passion, and commitment to excellence, innovation, and respect. Culture is more than just a buzzword to us, our employees are what make Piedmont such a dynamic and rewarding place to work and remain our most valuable resource to work together, be successful, grow the company, and make an impactful difference in the office experience.

The Amenities Center Coordinator will be responsible for welcoming all tenants and visitors while efficiently managing the lobby and amenities areas to accommodate tenants’ needs.  This person is service focused and provides a friendly, knowledgeable and courteous first impression to all.

JOB REQUIREMENTS:

• College degree or equivalent 2 years’ experience in customer service or hospitality
• Ability to communicate clearly, professionally and develop pleasant rapport with tenants and anticipate needs
• Collaborative nature with strong interpersonal skills
• Proficient in Microsoft Office Suite (Outlook, Excel, etc.) with the capability to quickly learn new systems
• Must be able to stand, sit, or walk for extended periods to greet visitors and tenants.  
• Routine physical presence is required at the office to provide general support and backup to co-workers and meet service needs of tenants.
• Routine travel is not required for the position.  Requires annual travel for two to three days to attend company-wide meeting.

JOB RESPONSIBILITIES:

1)  Greet visitors and tenants, respond to inquiries and anticipate their needs  (50% of Time)

2)  Manage all aspects of the amenities center including access, scheduling, catering, etc.  (5% of Time)

3)  Monitor the amenities center for proper usage, safety, and cleanliness (5% of Time)

4)  Resolve concerns with building services including janitorial, mail room, parking, badges, etc.  Submit work orders through appropriate channels.  (15% of Time)

5)  Organize and maintain the lobby/front desk area  (5% of Time)

6)  Identify potential security risks and escalate as needed.  Follow safety protocols.  (5% of Time)

7)  Generate quotes and invoices for amenity center reservations and follow-up on accounts receivables.  (5% of Time)

8)  Provide backup support for the Tenant Service Coordinator to include coverage of phones, email, ordering supplies, etc.  (10% of Time)

EOE/MFDV