General Manager

Job Description

About Us

CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, the second-largest in Atlanta, and the top 25 in the United States.

CP Group brings an extensive track record and unparalleled market insight to advance investors’ opportunities in the region’s most dynamic markets. Headquartered in Boca Raton, Florida, the company has regional offices in Atlanta, Dallas, Denver, Jacksonville, Miami, and Washington DC.

The General Manager is responsible for leading the management of a 1.2M square-foot mixed-use property in downtown Atlanta. This position ensures the long-term success of the property by providing the highest level of customer service to tenants and maintaining the appearance of the property to CP Group standards.

Essential Responsibilities:

Tenant Relations:

• Provide the highest level of customer service to tenants and partners.

• Ensure timely collection of rents from tenants

• Oversee move-in process to tenant’s satisfaction

• Visit tenants regularly and maintain a positive, productive, and professional relationship

• Complete documents pertaining to lease administration and coordinate all required activities

• Assist with tenant renewals, expansions and contractions including coordination of move-outs

Property Inspection and Maintenance:

• Regularly inspect and evaluate all building components, equipment, systems and grounds to ensure that the appearance and operation of the property meets Company standards

• Ensure coordination of routine services and 3rd party vendors and emergency response activities

• Work with Chief Engineer and other team members to proactively develop, enhance and maintain emergency procedures and preventive maintenance programs

• Maintain tenant request/contact logs and ensure requests are responded to in a timely fashion

• Monitor and review preventive maintenance programs   

Work Orders & Contracts:

• Fully utilize the work order system, as it relates to your portfolio, to ensure that tenant service calls are handled to 100% customer satisfaction

• Work with team to ensure that bids are obtained from various vendors and help select appropriate vendor to perform work

• Oversee to ensure that work performed by contractors is performed timely and appropriately

Budgets/Financial Control:

• Prepare and execute annual operating budgets; actively participate in the capital planning process

• Oversee purchasing for supplies and services in accordance with annual budget and within spending limits and guidelines

• Prepare monthly operating reports to clients and report on budget vs. actual operating variance

• Manage collection of accounts receivable and tenant default situations

• Develop scopes of work for capital projects, bid all work, and coordinate the execution of these projects

Tenant Improvements:

• Work on tenant improvement construction projects and tenant renovations, including review of blueprints with Chief Engineer

• Provide project status updates and participate in tenant improvement reviews

• Coordinate progress meetings and/or project planning to stay within schedules and on budget

• Manage job cost/tracking sheets, punch lists and close out projects

Management & Leadership:

• Determine property staffing requirements; hire and train staff

• Set employee goals and objectives; communicate and monitor progress

• Develop staff to maximize potential

• Monitor staff performance including performance reviews

• Delegate work duties to staff to attain objectives

• Evaluate current business processes and systems

• Plan and implement procedures and systems to maximize operating efficiency

• Establish and maintain controls

Qualifications:

• Demonstrated commitment to customer service and a track record of exceeding customer expectations. Self-starter with highly effective independent work skills that can function effectively within a team environment.

• Excellent time management and organizational skills with a proven ability to meet deadlines

• Strong negotiation skills.

• Project Management experience.

• Working knowledge of construction processes and AIA contracts, RFI’s, change orders, invoice processing, drawings, specifications and terminology.

• Well-developed analytical, interpersonal and communication (both written and verbal) skills.

• CPM, CFM or RPA designation and state real estate real estate license a plus.

• 5-10 years of property management experience with demonstrated track record of success. (Class A Office experience preferred)

Additional Requirements:

• Must successfully complete background screening

• Full COVID-19 vaccine

CP Group is an equal opportunity employer. We believe that diversity and inclusion among our teammates are integral to our continued success. CP Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. All employment is decided on the basis of qualifications, merit, and business need.