Glen Allen, VA
Salary Estimate: Confidential
Employment Type: Full Time
Work Place: Office
Experience Required: 2+ to 5 years
Education Required: None
Job Description
Work Performed:
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- Maintain contact with customers and owner representatives to ensure solid, reliable relationships and help anticipate our customers’ evolving needs
- Approve invoices associated with portfolio
- Manage capital improvement projects
- Manage property acquisition and/or new property start-up
- Develop and implement ideas to maximize operation efficiency, financial performance, and a customer-focused experience throughout the assigned portfolio
- Negotiate and manage vendor contracts within the assigned portfolio; all contracts are to be signed by the Director of Asset Management
- Responsible for the financial performance of the assets within the assigned portfolio
- Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements
- Conduct regular property inspections to prevent problems; identify opportunities in accordance with department policy
- Adhere to company, division, and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives
- Review and monitor daily work order report and weekly outstanding work order report
- Initiate customer billings and assist in monthly collections as needed
- Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems)
- Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
- Responsible for all customer move-outs within assigned portfolio and security deposit disposition within 30 days of customer move-out
- Review and provide explanations for monthly operating expenses variances greater than 5% and $1,000
- Review and understand leases related to assigned portfolio
- Coordinate customer projects and follow up on customer work requests
- Understand customer business needs and work with the leasing department and Asset Management to leverage our platform and help solve any real estate challenges they may have
- Be available as needed to perform/facilitate and maintain a status of active communication during emergencies
- Follow up with customers on annual customer surveys based on results
- Attend and follow up on all customer move-in and move-out punch list inspections
- Adhere to OSHA requirements related to the assigned portfolio
- Identify and implement procedures to minimize owner’s insurance risks
- Maintain receivables within assigned portfolio within 5% of monthly revenue
- Maintain customer relationships including traditional operations management and hospitality and foster long-term customer loyalty
Job Requirements:
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- Effective organizational and time management skills
- Strong interpersonal skills with a passion for providing excellent customer service
- Detail-oriented and analytical
- Excellent written and oral communication skills
- Computer proficiency in MS Office and Internet
- RPA certification preferred
- Take initiative and be a proactive leader always focused on continuous improvement
- Onsite presence is required for this position
Education/Experience:
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- Bachelor’s degree preferred, or an equivalent combination of education and experience
- 5+ years experience in commercial property management
- Proven record of providing excellent internal and external customer service
- Budgeting/reporting experience
- Proven experience managing capital improvement projects
Physical Requirements:
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- Must be able to inspect all areas of the properties, including roof (ladder access), basement, etc.
- Regularly required to sit, stand, walk, climb stairs, drive to and from assigned properties, drive to division office as neededMay occasionally need to balance, stoop, kneel, or crouch; and lift and/or move up to 10 pounds
- Ability to read, understand, and communicate information and ideas clearly in writing and orally in English required
- Regularly required to talk, hear, and see; required to use arms and hands to reach and handle; typing on computer keyboard and using phone required
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