Business Unit Leader

Job Description

GWS Local is a tailored facility management solution at a local level with access to the Global CBRE GWS platform. We self-deliver hard services and manage soft services through trusted best-in-class partners. Utilizing an agile, scalable delivery model with structure, governance, and accountability through employee empowerment and downstream accountability. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Principal Project Management, Lease Administration, Moves and Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.

JOB SUMMARY

The Business Unit Director (BUD) provides leadership, management, and development of a Business Unit (BU), ensuring financial and operational commitments are met and exceeded while continually developing the customer base. This includes service delivery, customer relationship management, P&L ownership, QHSE and regulatory compliance, people and talent management, operations management, and business development.

The BUD is responsible for day-to-day operational management, strategic leadership, and development of the BU. This includes driving rapid, sustainable, and profitable growth from both the existing customer base with extra work and projects and from new businesses with a leading role in sales and solution development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General/Operations

• Drive a safety-first culture, promoting proactive behaviors to reduce harm and improve the well-being of our People.
• Formulate business and sales plans in response to anticipated economic, technological, and market trends.
• Drive the sustainable and profitable growth of the BU
• Represent CBRE GWS professionally and credibly to all stakeholders, including the public
• Be responsive to customers, meeting in person where possible to develop long-term relationships
• Monitor and improve Client satisfaction, at a minimum capturing NPS and CSAT data from across the Business Unit quarterly, monthly where possible
• Understand and anticipate customer requirements through engagement and the sharing of best practices and thought leadership
• Ensure an appropriate customer reporting regime exists at the account level and attend quarterly and annual meetings to drive the strategic development of accounts with customers
• Ensure appropriate governance and controls exist to deliver high-quality, safe, and compliant operational outcomes
• Ensure robust Account Reviews are prepared and presented monthly by Account Leads to the BUD, with relevant input from AGMs and support staff. Coach and guide improvement, ensuring the detail receives the appropriate check and challenge
• Prepare and deliver a monthly Business Unit Review (BUR) ensuring there are no surprises, no untruths, and sufficient challenge of presented data has taken place to validate the content
• Ensure appropriate resources are in place to deliver business objectives and meet growth expectations, including talent management and forward planning
• Build a robust succession plan for the BU, using management development programs and local development activities to ensure ready and able candidates are always available
• Drive continuous improvement and innovation across your business, promoting the use of company tools and sharing best practices throughout
• Ensure mobilizations/transitions are sufficiently resourced and executed to meet both CBRE and customer expectations, with sign-off at the exec level
• Support People Engagement and account for DE&I objectives; promote and maintain CBRE culture throughout the business

People

• Provide leadership, guidance, coaching, and direct support, where required, to deliver business outcomes and drive high levels of employee engagement.
• Ensure the team has both the competence and motivation to execute their role and reach their full potential. This includes the completion of mandatory training, suitable induction, and job-specific learning
• Promote a culture of cooperation and teamwork, ensuring staff are recognized and rewarded appropriately through local mechanisms, bonus scorecards (where applicable), Exceptional Awards, and social activities/events.
• No member of the direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets, or their perceived general performance
• Train, develop, induct, and mentor direct reports, building a culture of continual development.
• Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process.
• All team members should have relevant and specific development plans in place, using the appropriate company tools and training catalog.
• Visible and accessible to the team.

Sales

• Drive growth through appropriate strategic direction and planning
• Ensure all pipeline activity is accurately detailed and forecasted for Projects and new business opportunities
• Motivate and guide the Business Development team to sufficiently cultivate new leads to meet growth targets and expectations
• Accountable for successful tender/bid development within the BU, including sales and operational resourcing, sign-offs, document and commercial reviews, and presentation/pitch standards.

Finance/Commercial

• Full responsibility for Profit & Loss, including the development of business financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth - ensuring targets are met or exceeded
• Ensure business policies and processes are effectively communicated and implemented across BU.
• Drive effective commercial and financial governance across the BU through accurate reporting and appropriate checks and balances.
• Review purchase orders to ensure financial, contractual, and commercial accuracies.
• As variances indicate, take appropriate action to ensure revenue, operating profit, working capital, and booking targets are met and improved without compromising exceptional service or customer relationships.

Procurement

• Drive procurement strategy for the BU, focusing on outcomes such as value, performance, compliance, and diversity to meet business goals.
• Drive the use of preferred suppliers and ensure suitable vendor management controls exist at the Account level.
• Ensure robust, back-to-back, and performance-focused contracts are in place with vendors on Accounts in order to leverage maximum value.
• Ensure fair treatment of suppliers, professional supplier management, and arbitration of disputes.

QHSE

• Create a culture of exceptional quality, safety, well-being, and innovation across the BU.
• Set and monitor BU QHSE plans and objectives.
• Identify and act on trends and reports to create interventions to protect the business and our People and drive continuous improvement.
• Ensure mandatory processes are in place and compliant, including but not limited to line management auditing, project auditing, BU QHSE objective setting and tracking, health & safety scenario training, and investigations.

SUPERVISORY RESPONSIBILITIES

• Line management of the BU team, including operations, sales, and project staff. Responsible for recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor across BU. Prepares and delivers performance appraisals for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's RISE values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

A minimum of four years of related experience and/or training and a bachelor's degree focusing on business, technical, or management areas.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Business Unit Leader position is $150,000 annually, and the maximum salary for the Business Unit Leader position is $215,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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