Field Support Manager

Job Description

About the Role:

As a CBRE Field Support Manager, you will manage a team that is responsible for providing technical support for small to medium-sized location.

This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage the daily operations of the local area network.
• Assist with the installation and upgrade of operating systems including standard business applications and . associated peripherals. Troubleshoot software and hardware problems through debugging, testing, and vendor assistance.
• Maintain a daily backup of all network files.
• Perform service administration tasks for software and hardware products to ensure manufacturer warranty.
• Provide recommendations for program changes to correct software problems.
• Perform software and hardware inventory. Create purchase orders for new computer equipment and peripherals and submit them to Sr. management for approval.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive mindset.

Why CBRE?

• At CBRE, we believe we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in.
• FORTUNE 500 #126
• FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list!
• Forbes Named one of the best large employers in America and one of the World's Best Employers!

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience.

The minimum salary for the Field Support Technician position is 120,000.00 annually and the maximum salary for the position is 140,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.