Business Operations Manager
CBRE CAREERS
Chicago, IL
Salary Estimate: Confidential
Employment Type: Full Time
Work Place: Office
Experience Required: N/A
Education Required: N/A
Job Description
JOB SUMMARY
Working under general direction, responsible for managing operations and administrative support for a business unit or large department. Manages and oversees budgeting, process improvement, controls for specialized software and other functions enabling the department or business unit to meet objectives in an effective and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as key financial and logistical liaison and/or resource between management to either: an LMA (Local Market Area), business unit, large department or work group. Works with management team(s) to identify, develop and implement strategic plans to achieve goals. Implements actions for improvement and practical solutions as approved by management.
Responsible for business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Conducts special financial and business studies and other duties as assigned by management. Produces routine and ad hoc financial reports, packages and pro forma analyses for management and business unit.
Prepares reviews and monitors data reports including Accounts Receivable, Income, EBITDA, pipeline and other business metrics. Analyzes income and expense trends to identify opportunities to improve profitability. Makes recommendations on revised controls and implements actions for improvement.
Oversees submission of reports/request deadlines. Coordinates work with other departments. Compiles and reviews statistics and market data and adds commentary to complete analysis reports required for acquisitions, transitions and/or business proposals.
Responsible for troubleshooting and resolving complex inquiries and requests from internal and external clients. Develops project plans and costs, including personnel and fiscal requirements to achieve defined objectives. Provides updates relative to project resource and fiscal plans.
Leads and facilitates communication of best practices, policies, procedures and initiatives to support field operations. Ensures shared knowledge to implement process improvements. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.
Acts as system administrator for specialized software utilized by the business group to support its operations. Maintains systems by researching and resolving problems, maintaining system integrity and security. Coordinates software/release upgrades with IT. Prepares and provides training and reference material to assist users.
May train new team members on policies, procedures, processes, administration and governance.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of five years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience. Previous Team Lead or Supervisor related experience preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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