Data Center M&E Manager

Job Description

JOB SUMMARY

This role oversees the operations and development of a team of Critical Environment engineers onsite, ensuring they provide both Preventative Maintenance (PM) and Repair Services to the Client & their customers onsite (within agreed Service Level Agreement.) Also, assists the client's Data Center Manager, providing support for Data Center operations. Provide on-site support for the provision and maintenance of Critical Environment services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage unforeseen circumstances that occur and provide relevant feedback to Client / CBRE management where necessary.

Mentor & motivate the Critical Environment team, providing them with regular feedback to ensure they continually improve. Identify areas for training where necessary.

Overall responsibility for Configuration Management (CM)MS Work Orders, Preventative Maintenance (PM), Configuration Management (CM), or Repairs within the agreed SLA timeframe, or escalate if issues cannot be resolved promptly.

Overall responsibility to ensure the completion of:
• Facility infrastructure equipment installations within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.
• Information Technology equipment power installations, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.
• Daily routine checks and cleanup of the data halls and record their findings.
• Mechanical and Electrical troubleshooting support (chiller, Computer Room Air Conditioning (CRAC), Computer Room Air Handler (CRAH), Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU), Static Transfer Switches (STS), etc.)

Ensure all deployments are installed to applicable internal, manufacture and industry standards.

Ensure that all records are updated following any changes made and that documentation is also kept up to date for all applicable processes.

Ensure that Method Statements and Risk Assessments are prepared and used for all tasks, providing safe working practices at all times.

Overall responsibility to manage relationship with Client, working with other CBRE stakeholders to ensure all MSA requirements are met.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

What you will need:

• To perform this job satisfactorily, an individual must showcase the ability to perform each fundamental duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical duties.
• High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Associates degree or Bachelors degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.
• Facility Management certification preferred. Driver's license may be required.
• Excellent written and verbal communication. Strong interpersonal and analytical skills. Ability to provide resourceful, timely, reliable and courteous service to customers. Ability to present information respond efficiently to critical issues.
• Requires complex knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts high-level financial analysis.
• Ability to comprehend, analyze, and interpret sophisticated documents. Ability to address problems involving several options in situations. Requires advanced analytical and quantitative skills.
• Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system. Direct working experience in architectural, electrical and mechanical systems. Strong understanding and experience with leases, contracts and related documents.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and expectations. Responsible for setting work unit and/or project timelines. Errors in judgment may cause short-term impact to department.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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