Business Unit Director

Job Description

GWS Local is a tailored facility management solution at a local level with access to the Global CBRE GWS platform. We manage soft services through trusted best in class partners, and self-delivery of hard services. Utilizing an AGILE delivery model with structure, governance, and accountability through employee empowerment. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.

Job Purpose

To lead the day-to-day delivery of the Business Unit (BU). This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.
• Lead company and statutory Health, Safety and Quality compliance and standards
• Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviors are always displayed
• Drive sustainable profitable growth in line with business goals and objectives aligned to near- and long-term strategic plans
• Deliver customer retention and win new business
• Own talent management from people development through to succession planning for accounts
• Actively participate in the development of new sales pipeline and actively lead new business development activities

Key Responsibilities

Quality and Safety Management
• Monitors and identifies areas for improvement as a matter of course
• Creates a culture of exceptional quality and innovation
• Sets an example of exceptional standards in all activities, language and communications
• Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
• Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, project auditing, BU QHSE objective setting and tracking, , health & safety scenario training and investigations

People Management
• Ensures the team has the skills and motivation to carry out their roles to the best of their abilities
• Is constantly visible and accessible to the team
• Ensures that all-level staff complete the required mandatory training
• Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through
• No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance
• Trains, develops and directs team members ensuring a culture of continual development
• Builds a robust succession plan for accounts, using management development programs and local development activities

Customer Relations
• Represents CBRE in a professional and credible manner to customers and the public
• Builds and develops high-level customer relationships with customers through fully understanding their needs and demands
• Focuses on ensuring excellent service levels are always maintained
• Is always accessible and responsive to customers

Business Development and Marketing
• Participates in bid / business development activity
• Identifies and targets in partnership with Business Development & Marketing team, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU

Operational Management
• Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities
• Ensures high site standards including front and back of house areas
• Ensures that we live up to the CBRE Rise values and behaviors and that the service offering is always fully evidenced on all sites
• Takes leadership of mobilization and transition activity to ensure that CBRE and customer expectations are met

Financial & Asset Management
• Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships

Experience, Knowledge, Skills and Abilities
• Proven track record in a senior or executive management role which has included responsibility for product, culture, people and business growth
• Proven track record of operating in a senior role
• Previous experience in facilities management
• Dealing with a range of people from junior to senior level including site employees, suppliers and customers
• Comfortable working within a matrix organization
• Commercial awareness
• Business acumen
• Strong influencing skills
• Ability to understand commercial and financial metrics
• Internal and external client management experience
• Networking skills
• Industry knowledge in facilities management and one or more of the following: M&E, critical environments/data center environments, projects, building services
• Excellent presentation skills - written, verbal and presentation
• Highly developed interpersonal and communication skills
• Thrives in a fast paced, high growth environment
• Demonstrates executive presence
• Strong influencing skills
• Conscious and methodical in approach
• An excellent relationship builder
• Ability to inspire confidence
• High degree of integrity and sincerity
• Highly motivated and self-aware
• Highly organized with attention to detail
• Ability to effectively network
• Demonstrates strong ability to understand and manage through complex situations
• Results focused
• Exhibits drive to grow the business

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Business Unit Director position is $180,000 annually and the maximum salary for the Business Unit Director position is $220,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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