Job Description
About Us:
Kensington Investment Company, Inc. (KIC) was founded in 1983 in Boston. Our primary areas of investment includes real estate and we currently own and manage two million square feet of residential and commercial property. Our real estate portfolio includes properties in Boston, Massachusetts, New Hampshire, and the great state of Utah.
What's Important to Us: Sustainability and Culture
At Kensington Investment Company, we are committed to sustainable and “green” construction and repositioning through environmentally responsible practices. Sustainability is a leading factor in all of our decisions. From development and renovations to daily operations, sustainability is a key driver for the projects we take on. Our new developments utilize modern technologies, smart controls, sustainably sourced materials and energy efficient systems to minimize the environmental impact and achieve LEED Gold Certifications.
Our values are the foundation upon which our company is built. They are the source of our beliefs and actions. Our values shape our decisions, give direction to our growth, and allow us to measure our progress. We strive to operate with the highest level of integrity in all our responsibilities. We have embraced these values to ensure that our individual actions and communication constantly mirror Kensington Investment Company’s Mission and Values. Our top3 values are: Open and Courageous Communication, Risk Taking, and Emotional Maturity.
About the Opportunity:
This is a fully onsite position and will report to the KIC CEO. You will work out of our multiple locations in Utah, including our newest property – Astra Tower in downtown Salt Lake City.
About Astra Tower:
Astra Tower is a luxury, high-rise multi-family development known for its premium amenities, tenant-focused services, and innovative management practices. As we transition property management in-house, we are seeking an experienced leader to serve as Vice President of Real Estate Operations. This is a pivotal role focused on driving operational excellence, optimizing tenant experience, and ensuring financial performance.
Key Responsibilities:
1. Operational Leadership:
- Oversee the operations of all properties, including leasing, maintenance, tenant relations, and service requests.
- Develop and implement policies and processes to improve efficiencies and service delivery across the portfolio.
- Collaborate closely with the CEO and other leaders to ensure smooth day-to-day operations.
2. Financial & Asset Management:
- Work with the Asset Manager to develop and monitor property budgets, forecasts, and performance metrics.
- Identify opportunities to optimize NOI and control operational expenses.
- Provide regular financial reports and operational updates to ownership and key stakeholders.
3. Tenant Experience & Property Management:
- Drive a tenant-first culture by delivering best-in-class service and amenities.
4. Vendor & Technology Management:
- Manage relationships with key vendors and service providers, negotiating contracts to maximize value.
- Lead the implementation of property management software and other technology solutions to streamline operations.
- Ensure vendor and technology setups are aligned with project timelines and operational goals.
5. Team Development & Leadership:
- Build, mentor, and manage in-house property management teams, including leasing professionals and maintenance staff.
- Provide coaching and development opportunities to support staff growth and engagement.
- Foster a positive and collaborative workplace culture aligned with the company’s values and vision.
6. Compliance & Risk Management:
- Ensure all operations comply with local, state, and federal regulations.
- Proactively manage risks, including safety and insurance-related matters, to protect tenants and assets.
About You:
You will be successful if you meet the following qualifications, but more importantly if you can exemplify our key values of open and courageous communication, risk taking, and emotional maturity.
Skills, Qualifications, and Experience:
- 10+ years of experience in property management, real estate operations, or asset management, with at least 2-4 years in luxury multi-family or high-rise real estate.
- Proven leadership experience with the ability to manage and develop teams.
- Expertise in financial reporting and analysis, budgeting, and lease management.
- Experience with technology and vendor management in a real estate context.
- Exceptional interpersonal and communication skills.
- Strong negotiation, project management, and problem-solving abilities.
- Excellent organizational and problem-solving skills. A willingness to hop on the phone and make things happen is preferred.
- A degree in business, planning, or management is a plus.
Benefits:
The Kensington Investment Company is proud to offer a competitive and generous benefits package for all full-time employees. We recognize that great talent deserves to be rewarded, and we’re committed to supporting your financial, personal, and professional wellbeing. Final compensation packages are tailored to reflect individual experience, skills, and location. Our benefits include:
- 401(k) Retirement Plan: We offer a 401(k) match to help you plan for a secure financial future.
- Commuter and Cell Phone Benefits: Receive additional support for commuting costs and cell phone expenses.
- Life Insurance Coverage: Enjoy peace of mind with fully paid life insurance.
- Medical Insurance: Premium medical insurance options with a generous 75% subsidy to help you access the best care.
- Performance-based bonuses
- Professional development and growth opportunities
Kensington Investment Company does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all employees!
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